Policies


When will my order arrive?

Please allow 1-2 weeks for order processing and shipping. Once your order has shipped you will receive tracking information. When ordering multiple products, it is possible to receive multiple packages. This does not add any additional cost.

What is the refund policy?

Any issues with quality, sizing, etc. should be submitted via the "Contact Us" page on the Tranquil website. It is our priority to make sure our customers are happy with their purchase. Please allow up to 48 hours for requests to be responded to.

When are new items released?

New items are released every so often, there is not a consistent release schedule. Please follow Tranquil on Instagram @tranquilofficial in order to stay updated on the latest product drops and news about the company.

Do items ever go back in stock?

In most cases, once a product is out of stock it is no longer available for purchase. This is not always the case, as popular products may be restocked due to high demand. Please fill out a 'Contact Us' form if interested in an out of stock product, as well as checking back in every so often to stay updated on any restocks.